Navigating the Transition: from “Star Salesperson” to “Successful Sales Manager”

leadershi / management

The transition from being a top salesperson to a sales manager is a significant shift that often presents unique challenges.

While excelling in sales requires a specific set of skills, managing a team demands a different approach and mindset and this misalignment can lead to inefficiencies and dissatisfaction if not addressed proactively.

The Skill Gap: Individual Success vs. Team Leadership

The skills that propel an individual to the top of the sales charts do not necessarily translate into effective team leadership.

Sales success often relies on personal drive, persuasiveness, and a keen understanding of customer needs. In contrast, managing a team requires strategic thinking, the ability to motivate others, and a focus on collective goals.

This disparity can create friction when high-performing salespeople are promoted to management roles without adequate preparation or support.

Recognizing the Right Fit for Management Roles

Companies must acknowledge that not all high performers are suited for management roles: while it may seem logical to promote top salespeople to management positions, this approach can backfire if the individual lacks the necessary leadership skills or interest in managing others, forcing high performers into roles that do not align with their strengths or aspirations can lead to burnout and decreased job satisfaction.

Embracing Alternative Career Paths

To retain top talent and foster a positive work environment, organizations should consider alternative career paths.

One effective model is the player-coach approach, where high performers can continue to contribute to sales while also taking on mentorship or coaching responsibilities.

This hybrid role allows individuals to leverage their sales expertise while gradually developing leadership skills.

Fostering Leadership Without Direct Oversight

Encouraging leadership without direct oversight can foster a culture of collaboration and innovation. By empowering employees to take ownership of projects and initiatives, organizations can cultivate a more dynamic and engaged workforce.

This approach not only enhances team dynamics but also drives sustainable growth, as employees feel valued and motivated to contribute their best efforts.

Empowering Employees to Lead

Ultimately, empowering employees to lead in their own right can have a profound impact on team dynamics and overall organizational success.

When individuals are given the autonomy to lead and innovate, they are more likely to be invested in the company’s goals and outcomes.

This sense of ownership fosters a positive work environment and drives long-term growth, benefiting both the individual and the organization.

The transition from top salesperson to sales manager is a complex journey that requires thoughtful consideration and strategic planning; by recognizing the unique challenges and embracing alternative career paths, organizations can retain top talent and foster a culture of collaboration and innovation.

Empowering employees to lead in their own right can enhance team dynamics and drive sustainable growth, ultimately benefiting the entire organization.

In conclusion, in my philosophy, we need open-minded leader that take the challenge to rethink and co-create career paths that lead a company to win in this volatile landscape.

About the author

Giovanna is an accomplished business leader with over 20 years of global expertise in international multichannel retail, technology, and digital innovation, with a deep specialization in Fashion & Luxury and FMCG. Her career is defined by leading transformational change, driving performance, and optimizing operations within renowned multinational companies, all while steering diverse, cross-functional teams toward excellence. Her passion for both business and people fuels her belief that customer experience and brand DNA are the essence of success. Her secret to thriving in the corporate world? A relentless focus on the most valuable asset: people. Giovanna’s academic foundation in Political Sciences and Government from the University of Padova, in the historic Venice region, enriched her with a profound understanding of law, economics, philosophy, and languages. This broad education sharpened her intellect and critical thinking, shaping her into a leader with an open mind and an international outlook. Multilingual and multicultural, Giovanna speaks English, French, and Italian fluently for her professional life, Spanish with friends, and Venetian at home. Her life journey, having lived in Italy, France, and Malta, has fostered an adaptable communication style and a situational leadership approach honed through real-world experience, a commitment to continuous improvement, and a “test & learn” mindset. Her rise from a sales assistant during her university days to global leadership roles is a testament to her curiosity and unwavering drive for growth. Step by step, she has built a career founded on transformative results, creating high-performing teams and harnessing the power of multinational resources. Beyond the boardroom, Giovanna finds balance through trekking, jogging, and yoga, which she enjoys with her family and friends. Her solo pursuits of reading, chanting, and meditation nourish her spirit. A lover of red roses, dark chocolate, and fine wine—especially from Italy and France—she delights in travel, culinary arts, and exploring local cultures and traditions.