Being interviewed at the 9th April 2025 LEADERS OF TRADE event in Warsaw, I had the opportunity to share my viewpoint on Retail and store experiences, considering that today we have 6 generations of customers, each of them with specific expectations, and from a sales & marketing perspective, this is a great challenge. Here a...Read More

In Retail and Hospitality, the talent shortage – or the competitive world of talent acquisition – is a matter of discussion: in companies, in events, and quite everywhere; and apparently it’s the biggest concern these sectors are facing, as they say in webinars, in roundtables and in dedicated events. From my experience and my perspective,...Read More

The transition from being a top salesperson to a sales manager is a significant shift that often presents unique challenges. While excelling in sales requires a specific set of skills, managing a team demands a different approach and mindset and this misalignment can lead to inefficiencies and dissatisfaction if not addressed proactively. The Skill Gap:...Read More

The corporate landscape is undergoing a profound transformation, marked by an unprecedented wave of CEO departures and this shift signals a significant change in leadership dynamics, driven by economic volatility, global trade tensions, and activist investor pressures. As executive tenures are reshaped, the need for adaptive leadership has never been more urgent. The Technology Sector:...Read More

The Interconnected Ecosystem of Fashion Retail Success In the dynamic world of fashion retail, achieving great performance is not just about having the right products; it’s about cultivating a complex, interconnected ecosystem that seamlessly integrates customer experience (CX), employee experience (EX), the expertise of seasoned executives, and brand enhancement. This ecosystem, when optimized, can drive...Read More

As we step into 2025, the mergers and acquisitions (M&A) landscape is brimming with renewed confidence: a staggering 87% of professionals anticipate growth, marking a significant rise from last year’s 50% and this optimism signals a pivotal shift in the retail sector, moving beyond distress-driven transactions and focusing on larger, more strategic deals. The Shift...Read More

The New Status Symbols of the Ultra-Rich: Why Luxury Brands Are Losing Their Grip For decades, high-end fashion and designer accessories have been the ultimate symbols of wealth. Owning a Hermès Birkin bag or a pair of Jimmy Choo heels was once a surefire way to signal affluence. But as luxury knock-offs flood the market...Read More

The Rise of Resale As consumer preferences shift toward sustainability and affordability, reselling and second-hand markets have emerged as powerful additional distribution channels for retail brands. These platforms offer significant opportunities for revenue growth, customer engagement, and brand positioning. Implementing resale into the global retail strategy can capture more customers by appealing to sustainability-conscious and...Read More

The Fourth Industrial Revolution (4IR) is fundamentally reshaping the retail landscape, introducing groundbreaking opportunities while also posing significant challenges for businesses, workers, and brands. The integration of AI, IoT, big data, and automation has accelerated digital transformation, forcing the industry to rethink traditional business models. This article explores how 4IR is driving change across retail...Read More

How Integrating DIY and Customer Experience (CX) as Core Retail Strategies can be the right strategy. In today’s competitive retail landscape, integrating Do-It-Yourself (DIY) experiences with Customer Experience (CX) strategies can create a powerful advantage, by catering to diverse customer needs and fostering loyalty, retailers can drive engagement, enhance brand value, and ensure long-term success....Read More