The Essence of “Made in Italy”: A Journey Through Fashion, Food, and Furniture The “3 F” — Fashion, Food, and Furniture — are not just industries; they are the cornerstones of Italy’s global legacy. These sectors represent unparalleled craftsmanship, timeless elegance, and a dedication to quality that elevates Italy to a symbol of luxury and...Read More

Why Business Transformations Falter—The Cultural Impact During my conversations I am asked on the reasons behind transformation break down and I always reply that it depends on some missing points, but the most common is not considering the human factor and the cultural factor. Here a resume: Unclear Vision: Without a strong, unified vision across...Read More

What an incredible journey! Being Chairwoman at the CX Retail Exchange on November 5-6 in Lisbon was a truly unforgettable experience! Just like training for a marathon, I crafted a “to-do list” of essentials to guide me through this exciting role: Role & Responsibilities: Keep discussions lively, sessions on track, and audiences engaged. Introduce brilliant...Read More

Humanistic Strategy: A business philosophy that places people—customers, employees, and communities—at the core of decision-making and organizational goals. This is my credo, my way. While traditional strategies may focus primarily on profit and efficiency, a humanistic approach aligns business objectives with deeper human goals, enhancing well-being, promoting ethical practices, and achieving long-term societal impact alongside...Read More

Lisbon CX event is coming soon. 2 weeks left to 5th-6th November 2024 and I am still preparing my memo: another important topic to explore and discuss with the attendees is how AI is significantly transforming retail customer experience (CX) and in which key ways. We have high expectations on AI as a tool (accelerator...Read More

I have the privilege to participate to the CX RETAIL EU EXCHANGE in Lisbon – 5th-6th November 2024 – a lot of exciting topics are hitting my attention: the first one is about links between customer experience, brand, product, and marketing. They are deeply interconnected and mutually reinforcing. I am preparing for the 2 days...Read More

In my career journey I was responsible for multiple business transformation programs and a challenging part of this amazing adventure is managing contrarian individuals and it’s also valuable when handled effectively. The ability to adapt the management style to the person and the context is the key for a leader and contrarian thinkers can offer...Read More

Some years ago, I discovered I have a talent in Mentoring: it was easy for me to transfer experiences, share tips and “provoke” people cultivating their talents, self-esteem and courage. I did it with my teams along my career and it was so natural and gave me great satisfaction. Then, joining PWN Paris, the French...Read More

We were told that “people avoid and scare changes” and, more than a habit or behavior, I believe it’s a leadership issue. Changes are evolution and transformation, since “nothing is created nothing is destroyed everything is transformed” (cit. Heraclitus) In my career experiences with transformation, I experimented and learned a lot: Coping with different people...Read More

The world is changing!?! Yes, the world is changing and will change, but it’s changing since every time, maybe today quicklier, suddenly, not always predictably, and, sometimes, not as we were expecting. It’s evolution, it’s transformation. In business the Director of Transformation role is crucial for driving organizational changes andleading strategic initiatives to improve business...Read More